Refund policy
We will not accept returns or provide refunds on your purchase of I Made a Promise unless it is due to a damaged shipment. A damaged delivery must be reported with 14 days of purchase. We do not provide return shipping. Shipping charges will not be refunded.
Every effort is made to package my book in appropriate and protective materials. Some small dents may happen in the course of the book's journey. But occasionally a bigger mishap may happen along the way.
To report a damaged shipment:
We require a digital photo as documentation along with your full name and mailing address. If applicable, we will send a replacement book or issue a refund in the form of the original payment.
EU & UK Right of Withdrawal (European Customers Only)
If you are a customer residing in the European Union or United Kingdom, you have the right to withdraw from this contract within 14 days of receiving your goods without giving any reason.
Return Shipping: You (the buyer) are responsible for paying the direct cost of returning the book. The estimated cost of this return shipping is approximately $20–$30 USD.
Refunds: Upon receipt of the book in its original condition, we will refund the full purchase price and the standard outbound shipping cost. We will not refund the cost of the return shipping label.
Exceptions: We cannot accept returns for books that have been personalized or inscribed with a specific name/message at your request.